Do you offer free shipping?

Yes, we offer free delivery on orders over 300 AED anywhere in the UAE. Orders less than 300 AED will be subject to a small delivery fee of 30 AED

How long does delivery take?

Orders are typically delivered within 2-7 days in the UAE. Please note that during peak sales periods, delivery may take slightly longer due to high demand.

Can I track my order?

At this time, we do not provide tracking data. However, our customer service team is always available to provide updates about your order’s status.

Do you deliver to all areas in the UAE?

Yes, we deliver to all Emirates, including Dubai, Abu Dhabi, Sharjah, and other regions. Our goal is to make Bloomr’s luxury products accessible to everyone in the UAE.

Can I schedule a specific delivery time?

While we cannot guarantee specific delivery times, we do our best to accommodate your preferences. Feel free to contact us to discuss your requirements.

Is in-store pickup available?

Unfortunately, we do not offer in-store pickup at this time. All orders are delivered directly to your location.

What is your return policy?

We accept returns within 7 days of delivery, provided the items are unused and in their original packaging. To start the return process, please contact us at CustomerService@Bloomr.com. You can find the full details of our Returns & Refunds policy here.

How do I initiate a return?

Simply reach out to our customer service team via email or WhatsApp, and we will guide you through the return process, ensuring it is smooth and hassle-free.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item. All refunds will be issued to the original payment method used at checkout.

Can I exchange an item?

Yes, we offer exchanges for items of the same value or higher, subject to availability. Please contact us for assistance.

Do you cover the cost of return shipping?

The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

Are final sale items eligible for returns?

No, items marked as “final sale” are not eligible for returns or exchanges. Please review the product details carefully before purchasing.

What should I do if my order arrives damaged?

Damage must be reported within 24 hours of delivery. After this period of time it will be considered damaged by the customer. Orders returned damaged will not be accepted.

Can I return or exchange bedding linens, pillows, cushion covers, and textiles?

Items such as bedding linens, pillows, cushion covers and textiles etc will not be applicable for any Return/Exchange request due to hygiene reasons.

Where are your stores located?

We have stores in Dubai Festival City Mall, The Galleria Mall Abu Dhabi, and YAS Mall Abu Dhabi. Use our store locator for more details.

What can I find in your stores?

Our stores showcase a curated selection of luxury furniture, artificial plants, and home décor. Visit us to experience Bloomr’s premium quality firsthand.

Do your stores offer design consultations?

Yes, our in-store experts can provide personalized advice to help you find the perfect pieces for your space.

Can I order online and pick up in-store?

No, we currently do not offer in-store pickup. All orders are delivered directly to your address.

Are there any exclusive in-store promotions?

Occasionally, we offer in-store promotions. Follow us on social media to stay updated on the latest deals and events.

What are your store timings?

Store timings vary by location. Visit our store locator for up-to-date information.

What is the Bloomr VIP Program?

The Bloomr VIP Program is an exclusive service for customers looking to transform their spaces with Bloomr’s premium products. This complimentary program is available with a minimum spend of 25,000 AED on Bloomr products.

How do I join the VIP Program?

To join, simply contact us at CustomerService@Bloomr.com or inquire in-store. A deposit of 2,500 AED is required to begin, which will be applied to your final invoice.

What does the VIP Program include?

The program includes a personalized design consultation, expert styling advice, and access to exclusive collections to bring your vision to life.

Is the VIP deposit refundable?

The 2,500 AED deposit is non-refundable. However, it will be fully applied to your final invoice as a credit.

Can I use the design service for commercial spaces?

Yes, our design service is suitable for both residential and commercial spaces. Let us help you elevate your home or workspace.

How long does the design process take?

The timeline depends on the complexity of the project. Our team will provide you with an estimated schedule during your consultation.

How can I place an order?

You can conveniently place an order through our website. Browse our curated collections, add your chosen items to the cart, and proceed to checkout. If you need assistance, our customer service team is just a chat or email away.

What payment methods do you accept?

We accept Visa, MasterCard, AMEX, Google Pay, Apple Pay, and installment payments via Tabby. These options ensure flexibility and security for our customers.

Can I pay in installments?

Yes, we offer installment payment plans through Tabby, allowing you to split your purchase into manageable monthly payments. Select Tabby as your payment method at checkout.

Can I modify my order after placing it?

Orders cannot be modified after confirmation. However, you can contact us via email, phone, or WhatsApp, and we will do our best to accommodate your request, depending on the status of your order.

Is it safe to make payments on your website?

Absolutely. We use advanced encryption technology to ensure your payment details are secure. At Bloomr, protecting our customers’ information is a top priority.

Are there any hidden fees?

No, we believe in complete transparency. The price you see at checkout is the final amount, with no hidden charges or fees.

How do I care for my Bloomr furniture?

Use a soft, damp cloth to clean your furniture and avoid harsh chemicals. For more detailed care instructions, check the product description or contact us for guidance.

How should I maintain artificial plants and flowers?

Artificial plants and flowers can be cleaned with a soft, dry cloth or compressed air. Regular dusting will keep them looking vibrant and fresh.

Can your vases hold water?

Many of our vases are decorative and not designed to hold water. Please check the product description for specific details.

Are your products environmentally friendly?

We strive to source sustainable materials wherever possible, ensuring our products are both luxurious and eco-conscious.

How do I prevent scratches on furniture?

Use felt pads under items placed on the furniture to prevent scratches and protect the surface.

Do you provide care instructions with your products?

Yes, most of our products include care instructions to ensure longevity and maintain their premium quality.

Bloomr is a luxury furniture and home décor brand based in Dubai, offering an exquisite range of high-quality furniture, artificial plants, floral arrangements, and elegant décor items. Our focus is on creating timeless, premium designs that enhance any living or working space.

Where are Bloomr’s stores located?

We have three locations in the UAE: Dubai Festival City Mall, The Galleria Mall in Abu Dhabi, and YAS Mall in Abu Dhabi. Visit any of our stores to explore our collections in person and speak with our experts. You can find the exact location here: Store Locator.

Do you ship internationally?

Currently, we only ship within the UAE. If you wish to have Bloomr products delivered to another country, please contact us at CustomerService@Bloomr.com, and we will do our best to assist you.

How can I contact Bloomr?

Our customer service team is always available to help. You can reach us through our chat widget on the website, via email at CustomerService@Bloomr.com, or through phone or WhatsApp for personalized assistance.

Do you offer luxury outdoor furniture?

At Bloomr, we specialize in premium indoor furniture. However, certain items may also be suitable for outdoor use. Please check the product descriptions or contact us for guidance.

What makes Bloomr’s products stand out?

Bloomr is committed to offering high-end designs crafted with exceptional attention to detail. Our furniture and décor are curated to reflect a sophisticated lifestyle, ensuring quality, elegance, and longevity.

Do you offer discounts on bulk orders?

Yes, we offer competitive pricing for bulk orders. Contact us at CustomerService@Bloomr.com to discuss your requirements.

Can you assist with large-scale furnishing projects?

Absolutely. Whether it’s a residential, corporate, or hospitality project, we can provide tailored solutions to meet your needs.

Are bulk orders eligible for free delivery?

Yes, all bulk orders within the UAE qualify for free delivery as part of our commitment to premium service.

Do you offer consultations for bulk purchases?

Yes, our team is happy to assist with product recommendations and planning for bulk orders. Contact us to arrange a consultation.

How do I place a bulk order?

You can email us at CustomerService@Bloomr.com with your order details, and we will guide you through the process.

Can you handle delivery and installation for bulk orders?

Yes, we provide delivery and installation services for bulk orders to ensure a seamless experience.

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